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Technical Support Specialist(Ref: CC/EPM/TSS)

Posted on 29/01/21 17:39
time Full Time
location Hong Kong SAR

Responsibilities:

  • Provide 2nd line technical support for production enquiries and troubleshooting for production applications
  • Provide basic code review and investigation whenever necessary
  • Cooperate with R&D team for code and further investigation
  • Provide quality assurance to application
  • Manage regular production issues review meetings with customers
  • Manage and keep track production incident report, report its status regularly
  • Support production deployment tasks remotely or at customer sites
  • Provide stand-by and ad-hoc support at non-office hours

Requirements:

  • 2-year experience in technical support and system administration is preferred, candidates with less experience will also be considered as Technical Support Associate
  • Strong problem-solving skills
  • Good command of written and spoken in both Cantonese and English
  • Good communication skills, mature, self-motivated and able to work independently
  • High Diploma or above in IT, Computer Science or related discipline
  • Familiar with VMware, Window Servers, Microsoft Office Application and Microsoft SQL Server, Jira,
  • Knowledge of .Net Programming, SQL query and using versioning control for program source control e.g. TFS and hand-on experience of Microsoft Azure, AWS is an advantage

As a caring company, staff development is one of our top priorities. We offer attractive remuneration packages with a wide range of fringe benefits include medical & dental insurance, education allowance, performance bonus and excellent career prospect to the right candidate. We also offer on-the-job training and specialized training programme to uplift the potential of our staff.

Interested applicants please click 'Apply for this Job' to send your resume with expected salary to us.

All personal data collected will be kept in strict confidence and would only be used for recruitment purpose.